Privacy & Cookie Policy
Effective Date: June 4, 2026
Prop And Pine, LLC ("Prop & Pine," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit www.propandpine.co (the "Website"), purchase products, request custom designs, or otherwise interact with our services.
By accessing or using our Website, you agree to the terms of this Privacy & Cookie Policy.
1. Information We Collect
Personal Information
When you place an order, request a design, submit a contact form, subscribe to marketing communications, or otherwise interact with our Website, we may collect:
- Name
- Company name
- Email address
- Phone number
- Billing address
- Shipping address
- Aircraft operator information (if voluntarily provided)
- Tail numbers or aircraft identifiers (if voluntarily provided)
- Personalized engraving requests
- Uploaded logos, artwork, and design files
- Any information voluntarily provided through forms or communications
Payment Information
Payments are securely processed through Shopify Payments and other payment providers authorized by Shopify.
Prop & Pine does not store full credit card numbers or payment account information on our servers. Payment information is collected and processed directly by Shopify and its payment processing partners in accordance with their privacy and security practices.
For additional information regarding Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referral source
- Website usage data
- Shopping activity
- Cookie and analytics information
2. How We Use Your Information
We use information we collect to:
- Process and fulfill orders
- Design and manufacture custom products
- Communicate regarding orders and projects
- Provide design proofs and approvals
- Respond to inquiries and support requests
- Improve our products and services
- Analyze Website performance
- Send marketing communications when permitted
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Custom Designs & Customer Approval
Many Prop & Pine products are custom-made and personalized.
Before production begins, customers will receive a design proof, rendering, mockup, or project plan for review and approval.
It is the customer's responsibility to carefully review all:
- Names
- Initials
- Tail numbers
- Logos
- Artwork
- Fonts
- Layouts
- Dimensions
- Design specifications
Production will not begin until final approval is received.
Once final approval has been provided and production has commenced:
All sales are final.
Changes, cancellations, exchanges, or refunds may not be available after production begins.
4. Sharing of Information
We do not sell personal information.
We may share information with trusted third parties that help us operate our business, including:
- Shopify and Shopify Payments
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics providers
- Marketing service providers
- Professional advisors and legal representatives
Information is shared only as necessary to provide services, complete transactions, comply with legal obligations, or protect our rights.
5. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help websites function properly, remember preferences, analyze traffic, and improve user experience.
This Website uses cookies, pixels, tags, and similar technologies provided by Prop & Pine, Shopify, and selected third-party service providers to operate our online store, process transactions, improve user experience, analyze traffic, and support marketing activities.
Types of Cookies We Use
Essential Cookies
These cookies are required for Website functionality and may include:
- Shopping cart functionality
- Checkout processing
- Security and fraud prevention
- Session management
- Website navigation
Without these cookies, certain Website features may not function properly.
Analytics & Performance Cookies
These cookies help us understand how visitors use our Website by collecting information such as:
- Pages viewed
- Time spent on pages
- Navigation patterns
- Traffic sources
- Website performance
This information helps us improve our Website and customer experience.
Functional Cookies
These cookies allow us to remember preferences such as:
- Saved shopping cart information
- User preferences
- Region or location settings
Advertising & Marketing Cookies
These cookies may be used to:
- Deliver relevant advertisements
- Measure advertising effectiveness
- Enable remarketing campaigns
- Better understand customer interests
These cookies do not directly store sensitive personal information but may uniquely identify your browser or device.
Shopify Cookies
Our online store is powered by Shopify. Shopify uses cookies and similar technologies to support store functionality, payment processing, fraud prevention, analytics, and checkout operations.
For more information regarding Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
Managing Cookies
Most web browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies
- Receive notifications when cookies are used
Disabling certain cookies may affect Website functionality, including shopping cart and checkout features.
Do Not Track Signals
Some browsers provide a "Do Not Track" setting. Because there is currently no uniform industry standard for responding to such signals, our Website may not respond to Do Not Track requests.
6. Marketing Communications
If you subscribe to our mailing list, we may send:
- Product announcements
- New collection releases
- Promotions and offers
- Company updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Resolve disputes
- Comply with legal obligations
Design files, artwork submissions, and project proofs may be retained for future customer service and reordering purposes.
9. Children's Privacy
Our Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing information we maintain about you
- Correcting inaccurate information
- Requesting deletion of personal information
- Requesting restrictions on certain uses of information
To exercise these rights, please contact us using the information below.
11. International Customers
Prop & Pine proudly serves customers worldwide.
By using our Website or providing information to us, you understand that your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate.
12. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy, security, or content of external websites and encourage users to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Updates will be posted on this page with a revised Effective Date. Continued use of the Website following any changes constitutes acceptance of the updated policy.
14. Contact Information
Prop And Pine, LLC
Website: www.propandpine.co
Email: hello@propandpine.co
For questions regarding this Privacy & Cookie Policy or your personal information, please contact us at the email address above.
Last Updated: June 4, 2026